Important information about purchasing from the US.

If you see a price that looks too good to be true, it probably is! Beware of counterfeit goods. Check our website to make sure you’re purchasing from an authorized RØDE reseller. For quick reference NO FBA reseller (FULFILLMENT BY AMAZON) on Amazon is authorized. You can view a current list of unauthorized US dealers here.

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Specialist Customer Service Agent

Sydney, Australia

At RØDE Microphones we are Passionate about Audio.

Part of The Freedman Group, RØDE is a leading manufacturer of high-quality microphones and audio equipment, which can be found in studios, venues, on-location, and in the hands of creatives in every corner of the world. Our products are designed and primarily manufactured by our industry-leading team in Sydney and are exported to over 119 countries globally through more than 6000 dealers, including Amazon, Best Buy, Sweetwater, Guitar Center, Thomann and JB Hi-Fi. Our employees are passionate, hard working, talented and are pivotal to our success.

We are looking for an audio systems specialist to join our customer service team at our global Sydney HQ to offer first-line technical support for a range of professional audio products.

We pride ourselves on having the best customer service of any audio brand, and you will be an integral part of delivering this exceptional service to all of our customers, both in Australia and throughout the world. So If you are interested in pursuing a unique opportunity to work with one of the most exciting, forward-thinking companies in Australia, inspiring millions of people around the world to realise their creative vision, apply today. We want you!

You will be responsible for dealing with technical customer service enquiries both via email / social media and by phone. This includes all queries for our more complex products, including our audio test and measurement suite, ambisonic microphone range and software-based products.

You will have excellent communications skills, able to work with customers to assist them with often complex technical enquiries; suggesting solutions and fault-finding in order to ensure they have the best experience of RØDE.

Our campus is designed to create an atmosphere which reflects our love of cutting edge technology, collaboration, and our deep connection to music, film and all things audio. Our facilities are cutting-edge and are constantly expanding as we increase our capability with new technologies and processes. RØDE’s investment in our in-house capability is aggressive, unmatched in the industry.

RØDE Microphones values diversity in the workplace and encourages applications from people of all genders, ages and backgrounds.

Applications for this position have closed.